Privacy Policy
This policy uses simple language because transparency is important to us.
Here’s the short version
We collect data to improve Ardor Cloud: We analyze usage on our landing page and within the platform to make them better, faster, and more useful for you.
Your personal data is protected: We don't sell your personal data. We use it to provide the Ardor Cloud service, communicate with you, and analyze how the platform is used so we can enhance it.
You have control: You can manage your cookie settings, and while we're still growing, we respect your data privacy.
We use trusted partners carefully: We use reliable services for analytics and essential communications, sharing only necessary information.
What Information Do We Collect and Why?
When you browse our landing page (https://ardor.cloud) or visit the platform login page
What: We collect anonymous information about your visit using cookies and analytics tools – like pages visited, time spent, general location (country), device type, and browser.
Why: To understand how people find us and use our public-facing site, helping us improve information and navigation. We use Google Analytics and Amplitude for this.
When you sign up for and use the Ardor Cloud Platform (console.ardor.cloud)
What: We collect information needed to create and manage your account (like your name, email address) and data on how you interact with the platform's features.
Why:
To enable you to log in and use the platform's functionalities.
To send you important account-related and service communications (more on this below).
To understand how different features are being used so we can prioritize improvements and fix issues. We use Amplitude to help analyze this platform usage data. This data is linked to your user profile within our system but is primarily used in an aggregated way to guide product development.
About Cookies – In Simple Terms
Cookies are small text files stored on your device when you visit websites or platforms. They help remember your preferences and enable certain functionalities.
What Types of Cookies We Use (And You Can Control Them)
🍪 Necessary: Essential for basic functionality and security (like keeping you logged in). The landing page and platform won't work correctly without them.
👍 Preferences: Remember your settings (like language) for a smoother experience.
📊 Analytics: Help us gather anonymous statistics about landing page visits (Google Analytics) and pseudonymized/identified data about platform usage (Amplitude) to understand user behavior and improve our services.
📢 Marketing: Might be used to understand the effectiveness of how users find us or to share relevant updates. (Adjust description based on actual use).
Your Control Over Cookies
You'll see a cookie consent banner on your first visit where you can choose your preferences (except for Necessary cookies). You can usually change these settings later via a "Cookie Settings" link (often in the footer) or through your browser settings.
Our Technology Partners & Communications (Third Parties)
We work with trusted third-party services to operate and improve Ardor Cloud:
Google Analytics: For analyzing anonymous traffic on our landing page (ardor.cloud).
Amplitude: For analyzing anonymous traffic on our landing page (ardor.cloud). And for understanding user interaction within the platform (console.ardor.cloud).
Essential Communications: We use reliable third-party service providers to send you important emails related to your account (like verification, password resets, critical service updates). To do this, we securely share necessary details like your name and email address with them solely for the purpose of sending these communications. We select providers who prioritize data security.
Storage and International Transfer of Your Data
Information you provide upon registration and data generated through your use of the Ardor Cloud platform is stored on secure servers.
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. By using Ardor Cloud, you consent to this transfer. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy, including using trusted partners who commit to adequate data protection standards.
Your Rights & Our Approach
We respect your privacy. You can control your cookie settings as described above.
As an early-stage startup focused on building the best product for our first users, we are continuously developing our processes, including those around data privacy regulations. While we may not have implemented every specific mechanism required by all global regulations yet, we are committed to handling your data responsibly.
If you have questions about your personal data or wish to request access or correction of the information you've provided us, please reach out to our support team, and we'll do our best to assist you.
How Long We Keep Your Data
We retain your data as long as needed to provide the Ardor Cloud service to you, comply with legal obligations, or for legitimate business purposes like internal analytics (anonymized/aggregated data may be kept longer).
Children's Privacy
Our Service is not intended for use by children under the age of 16. We do not knowingly collect personal data from children under this age. If you become aware that a child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Policy
We may update this policy as our platform evolves or regulations change. Significant updates will be communicated (e.g., via email or a notice on the platform). The latest version is always here, dated at the top.
How can I control cookies on my browser?
As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser's help menu for more information. The following is information about how to manage cookies on the most popular browsers:
Contact Us
Questions about your privacy? Please contact us:
Email: support@ardor.cloud
Mail: Ardor Cerebrum Pte. LTD., 32 Pekin St, #05 01, Singapore 048762